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Frequently Asked Questions
How do I access the OneUSG Connect Faculty & Staff Employee Self Service Portal?
Go to: OneUSG Connect, Sign in with your Campus ID and Password.
What is the phone Number for OneUSG Connect?
1-877-251-2644
How do I set up Payroll Direct Deposit?
Please read the instruction on How to Set Up Payroll Direct Deposit.
How do I update my W4 Information?
Please read the instruction on How do I update my W4 Information.
How do I update my G4 Information?
Please read the instruction on How do I update my G4 Information.
How do I change my address in OneUSG Connect
How do I request for a missing payment or under payment?
If an employee has a missing payment or under payment, they need to fill out a Timesheet with Historical Edits, signed by both employee and supervisor, and submit to Time and Absence Team at [email protected]. The missing payment will be added to the next paycheck.
How do I view my W2?
Please click here for the instruction on How Do View My W2.
How do I view my paycheck?
Please click here for instruction on How Do I View My Paycheck.
How do I get a refund from the Georgia Defined Contribution Plan (GDCP)?
- The Employees’ Retirement System of Georgia (ERS) requires GDCP members apply for refunds online.
- Log in to your GDCP online account at https://www.ers.ga.gov/pod/request-refund-online select “Log in” to initiate the refund process.
- If you do not have an online account, go to https://portal.ers.ga.gov/ then click the "Register" button.
- In order to be eligible to apply for a refund, you must terminate your GDCP employment. Please allow 2 to 6 weeks from date of termination for your account to be updated to Inactive status
- If you have any questions regarding your refund status, you may contact ERSGA (Employee’s Retirement System of Georgia) directly at 404-350-6300 or toll free at 800-805-4609
How do I request an unscheduled Holiday absence?
How do I setup my State Charitable Contribution?
Announcement: Securing Sensitive Information Changes Oct. 12 Downtime and Training
The University System of Georgia (USG) is pleased to announce that there is a comprehensive knowledge article for you to learn details about what to expect with the changes that are occurring on Saturday, Oct. 12, at noon. The article is intended to help reduce the number of potential problems that you may encounter when you are viewing or revising your direct deposit, personal details and W-2 information.
Link to knowledge article:
Effective, Saturday Oct. 12, the USG will be restricting access in how you update personal information. You’ll still be able to view your information in a protected manner via the OneUSG Connect Employee Self Service portal that you normally use. However, with these changes, you won’t be able to update your information unless you’re physically present on campus and using your institution’s network. This includes direct deposit, personal details and W-2 tax information.
If you’re unable to be physically present on your campus, please contact Human Resources or Payroll for assistance by creating a service request here: https://gsutech.service-now.com/esc OR email [email protected]
OneUSG Connect is scheduled for maintenance at 11:15 p.m. Friday, Oct. 11, until noon, Saturday, Oct. 12, to implement the changes described above. During this time, OneUSG Connect, OneUSG Connect – Benefits and OneUSG Connect – Careers may not be available. Time clocks will be available for use.
Calendar Year 2024 Payroll Schedule
2024 Faculty Pay Schedule
2024 Staff Pay Schedule
2024 Student Employee Pay Schedule
2024 Off-Cycle Pay Schedule
Calendar Year 2023 Payroll Schedule
2023 Faculty Pay Schedule
2023 Staff Pay Schedule
2023 Student Employee Pay Schedule
2023 Off-Cycle Pay Schedule
Office Hours
Monday-Friday,
8:00 a.m.-4:45 p.m.
Office Location
One Park Place South
Suite 330
Tel: 404-413-3302
Fax: 404-413-3301
Contact :Create a Payroll Service Request by clicking here or logging onto the https://gsutech.service-now.com/esc
Mailing Address
Payroll Office
Georgia State University
P.O. Box 3982
Atlanta, GA 30302