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Frequently Asked Questions
Do I have to be on campus to update my personal information/direct deposit?
Yes, you must be on-campus and connected to the GSU network.
Do I have to be on campus to access my W2?
Yes, you must be on-campus and connected to the GSU network.
How do I make changes to my personal information and access my W2, If I have an approved fully remote work agreement?
You should create a Payroll Service Request by clicking here to log on, then click Request a Service and select Payroll Service Request. In the body of your request, you should state what you need and attached a copy of your fully remote work agreement. Once we receive this information, we will begin the process of scheduling a camera-on authentication appointment with you.
How do I access the OneUSG Connect Faculty & Staff Employee Self Service Portal?
Go to: OneUSG Connect, Sign in with your Campus ID and Password.
What is the phone Number for OneUSG Connect?
1-877-251-2644
How do I set up Payroll Direct Deposit?
Please read the instruction on How to Set Up Payroll Direct Deposit.
How do I update my W4 Information?
Please read the instruction on How do I update my W4 Information.
How do I update my G4 Information?
Please read the instruction on How do I update my G4 Information.
How do I change my address in OneUSG Connect
How do I request for a missing payment or under payment?
If an employee has a missing payment or under payment, they need to fill out a Timesheet with Historical Edits, signed by both employee and supervisor, and submit to Time and Absence Team at [email protected]. The missing payment will be added to the next paycheck.
How do I view my W2?
Please click here for the instruction on How Do View My W2.
How do I view my paycheck?
Please click here for instruction on How Do I View My Paycheck.
How do I get a refund from the Georgia Defined Contribution Plan (GDCP)?
- The Employees’ Retirement System of Georgia (ERS) requires GDCP members apply for refunds online.
- Log in to your GDCP online account at https://www.ers.ga.gov/pod/request-refund-online select “Log in” to initiate the refund process.
- If you do not have an online account, go to https://portal.ers.ga.gov/ then click the "Register" button.
- In order to be eligible to apply for a refund, you must terminate your GDCP employment. Please allow 2 to 6 weeks from date of termination for your account to be updated to Inactive status
- If you have any questions regarding your refund status, you may contact ERSGA (Employee’s Retirement System of Georgia) directly at 404-350-6300 or toll free at 800-805-4609
How do I request an unscheduled Holiday absence?
How do I setup my State Charitable Contribution?
How do I get information about the 529 Plan?
GSU does not administer the 529 Plan. However you can access information about the 529 by visiting - https://www.path2college529.com/ or calling 877-424-4377.
Calendar Year 2025 Payroll Schedule
2025 Faculty Pay Schedule
2025 Staff Pay Schedule
2025 Student Employee Pay Schedule
2025 Off-Cycle Pay Schedule
Office Hours
Monday-Friday,
8:00 a.m.- 4:45 p.m.
Main Office Location
Georgia State University
Student Center West
SPASE (Streamlined Personnel Administrative Services Experience)
Suite 360 (Directly Across from the Bookstore)
Tel: 404-413-3302
By Appointment
Decatur Campus
3251 Pantherville Road, Suite 2200
Decatur. GA 30034
Mailing Address
Payroll Office
Georgia State University
P.O. Box 3982
Atlanta, GA 30302
Payroll Service Ticket
Create a Payroll Service request by clicking the button below or logging onto Service Now.